Official Nitty Gritty values your satisfaction, our customers and offers a flexible return policy.
Return and Refund Policy:
- Terms of return : Official Nitty Gritty allow returns within 7 days of purchase for either an exchange, store credit or a full refund.
- State of return : Items must be in original condition and packaging along with receipt of purchase.
- Reason for return Items damaged, broken, or not the product order. Customer preference.
- Process for return: For returns, contact our support team at customersupport@nittygrittyofficial.com to receive a prepaid return shipping label.
- Process of refund: Upon receipt and inspection of the item, refunds will be issue to the original payment method for full refunds, for store credit customers will be issued a store credit account and emailed instructions on how to redeem. If you choose store credit, we will include an additional 10% credit bonus as our appreciation. Customers choosing to return under customer preference will have return shipping costs deducted from the refund amount and will be issued store credit. Please allow 7-10 business days to process your return and issue a refund once we receive the returned product.
We reserve the right to make changes to this Return and Refund Policy.
Any changes will be posted on our website with the updated effective date.
Thank you for choosing Official Nitty Gritty. We appreciate your business and strive to provide excellent customer service.
•3133 W Frye Road Suite 101 Chandler, AZ 85226 • officialnittygritty.com •
•customersupportteam@nittygrittyofficial.com • 6232577441•